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Frequently asked questions
How do I book a repair?
Please use this link to start the repair process. Simply choose your device type, device issue and enter your contact information. We will then set up a repair meeting for you with a Krowx tech at a convenient time and location of your choice.
Who are the Krowx technicians?
Trust and safety are very important to us. Krowx technicians are experts in mobile device repair and smart home installations and are enthusiastic about providing technological expertise to alleviate your tech stress. All Krowx technicians have been carefully vetted and screened and we require a comprehensive background check
Do I need to let the technician into my home?
Krowx techs are happy to meet you at your office, home, gym or even a nearby coffee place for device repairs. For smart home setup and TV mounting, technicians provide in-home assistance. For iPad repairs, technicians must be near a working outlet.
Do I need to standby while the technician fixes my device or sets up my equipment?
Not necessarily, but you can. Many customers enjoy observing and learning more about the repair process, but you’re more than welcome to carry on with your work, errands, or anything else you need to do while the technician completes the service on the spot, and reconnects you with your devices.
Please check our FAQ section here.